You are entitled to return an item to us for a refund or exchange, providing it is unworn, unwashed and as received.
To return or exchange an item you must email us within 14 days of receiving your order. Please do this by replying to your original order email when possible. Or, email us at firstname.lastname@example.org with your order number, order date and items you wish to return.
We will provide you with return details, giving you 14 days to return your item. Evidence of proof of purchase must be sent via email. If items are returned in original condition we will honour your refund or exchange request. Please allow up to 7 working days after receipt of your return (not after it was posted) to process your request.
If the items returned back are in an unsatisfactory condition they will be posted back to you. If your return is sent back late or you are unable to provide an in-date proof of postage we will not issue a refund or exchange.
To exchange an order, upon receipt of the returned item(s) a credit note will be issued for the value of the items at point of sale. This will be valid for 28 days from issue. The code will be issued via email. We accept no responsibility for failing to check emails.
Please reuse and recycle any packaging to return your order! We try to keep it planet friendly.
For hygeine reasons we are unable to allow returns on earrings.
Seconds and sample pieces cannot be returned and will be stated on the listing.