Bought something and wanna tell the world? Find the product you ordered using the categories or search bar. Click onto the product, scroll down and you will see a star rating box and comment section. Fill that in, click enter and it’s done. Simple! All reviews are subject to approval, please do not review a product you have not purchased. If you have a problem with your purchase then please message us first so we can help, we don’t bite!
Using a discount code with Adorned is easy! Simply add your desired items to your basket. Click on the basket page, and on the left hand side just underneath your items you will see a box for a coupon. Type in your code, click ‘apply coupon’ and see what savings you have made!
Please note: most coupon / discount codes are valid on full priced items only.
Once an order is placed it is final. If you wish to order anything ese then please place a separate order and if possible we will combine the two.
Yes, we post parcels all over the world from England in the United Kingdom. Use our currency calculator on our shop for easy conversions to USD, AUD and EUR. At the basket page the currency does change back to GBP and all orders are charged in GBP. You may find it helpful to use a currency converter online at the basket to work out your total order value.
We generally dispatch orders in 48 hours or less using Royal Mail. After that, UK orders take 1-2 working days but can in exception circumstances take up to 10. European orders usually take 3-14 working days but can take up to 20, and the rest of the world takes a minimum of 5 working days, averaging anywhere between 5-21 but can take up to 26. Working days exclude Sundays and other holidays.
The price of the parcel depends on the weight, size, and amount of items you are ordering. It also depends whether you choose standard or tracked shipping. To get a shipping quote, add desired items to your basket.
If you require a tracking code for your order then please select tracked shipping at the checkout. We do not send orders tracked or signed for unless paid for by the customer. For peace of mind we recommend tracked shipping on orders over £50 (excluding postage).
Please note for international orders you may be charged additional customs and duties. To get an estimate of what these charges may be you can use an Import Duty Calculator or contact your local import and duties office.
If your parcel has not arrived when expected please check the following:
– The shipping address is correct
– Your parcel has not been delivered whilst you were out and left somewhere
– Your parcel has tried to be delivered whilst you were out and is waiting for you at your local delivery office
– The full amount of time given to deliver your parcel has elapsed (UK 10 working days, Europe 20 working days, Rest of World 26 working days).
After you have checked all of these please contact us by replying to your original order email. We will endeavour to replace or offer an alternative, failing that will offer a full refund.
If you are unhappy with any item you have purchased from us, we offer a simple returns process on all products (excluding earrings, body jewellery, custom pieces and sale seconds). Customers are entitled to return an item to us for a full refund, minus postage providing it is unworn and as received.
To return or exchange an item you must contact us within 14 days of receipt. Please do this by replying to your original order email when possible. We will then provide you with return details, giving you 14 days to return your item. Evidence of proof of purchase must be sent via email. Once the items are back and deemed satisfactory a refund will be issued. This will be the price of the item at point of purchase. This will be credited to the payment method used to order.
If the items returned back are in an unsatisfactory condition and do not meet our requirements, a fee will occur or the items will be returned to the buyer with an explanatory letter. The customer is not entitled to a refund for an item returned late.Please allow up to 5 working days after receipt of your return (not after it was posted) to process your request.
To exchange an order, upon receipt of the returned item(s) a credit note will be issued for the value of the items at point of sale. This will be valid for 28 days from issue. The code will be issued via email. We accept no responsibility for failing to check emails. Please allow up to 5 working days after receipt of your return (not after it was posted) to issue an exchange.
Please reuse and recycle any packaging to return your order.
If an item becomes faulty after wear, the customer is entitled to query a refund or exchange within 28 days of receiving an order. The customer must provide a detailed description of the fault together with photographic evidence and contact us immediately. Once we have reviewed this information and received the item back to their warehouse any decision to honour a refund is at our discretion and based on the evidence provided by the customer.
We sometimes run promotions and offers on site to treat our loyal hippies. Site-wide discount promotions (such as 25% off) adhere to the regular returns policy.
Eligible items that have been purchased using a multi-item discount offer (e.g. 3 for 2, buy one get one half price) may be returned. If the discounted item is returned it will be refunded or exchanged at the discounted price. If the full price item is returned, the value from the discounted item will be deducted from the full priced item. This will be the final refund or exchange price. An example is shown below
Buy one get one half price
Item 1: £40 (full price)
Item 2: £30, sold for £15 (-£15, half price)
If item 1 is returned, £15 will be deducted from the full priced £40, leaving a balance of £25. This will be the refund or exchange amount.