All orders placed from December 1st-14th have an extended Christmas returns. Contact us by the 31st December and have 14 days to return your item for a refund or exchange.
Any orders placed before this period are not eligible for this extension.
Information on EU customs rates as provided by Royal Mail, Feb 2021:
Commercial goods sent to the EU with a value up to €150 may be subject to import VAT (around 20%) and may incur a handling fee in the receiving country.
Commercial goods sent to the EU over €150 may attract VAT, customs duties and a handling fee.”
Any fees incurred cannot be reimbursed by us, however we appreciate your right to refuse the parcel based on the charges. In such instances, we will issue a refund of the item cost, once the parcel is returned to us. This may take 1-3 months.
We’re sorry for our crappy government, we did vote against this.
Please note for international orders to the EU and beyond (North America, Canada, South America, Asia, Africa, Australia, New Zealand), you may be charged additional customs and duties. To get an estimate of what these charges may be you can use an Import Duty Calculator or contact your local import and duties office.
All discounts are applied at the basket. Type in your code, click ‘apply coupon’ and see what savings you have made!
Please note, you must add your discount before checking out. We cannot refund the difference afterwards.
A % off discount code will deduct the % off from each applicable item in your basket.
A fixed value code will deduct an equal amount of the voucher value from each item. For example, if you have a £10 off voucher and buy two items, each item will be reduced by £5.
We cannot change an order on our system once placed. If you wish to amend something please contact us via email and we will take it from there.
We post worldwide! If your country does not come up at checkout, contact us and we will see if we can fix that.
Please note any parcels sent ‘standard’ do not have tracking nor insurance. This means they will not be fully replaced or refunded if they do not arrive. This is because we are unable to claim ourselves for any lost parcels with our postage carrier.
Choosing tracked shipping at checkout is the only way you will be able to track your parcel (makes sense). It is also the only way to ensure your parcel is fully insured against loss or damage.
Of course, in the very unlikely event that an uninsured parcel does go missing, we will do our best to offer a partial compensation, however we cannot offer a full replacement nor issue a refund.
International shipping takes up to 26 working days, not including Sundays or public holidays.
You may be charged customs on your order if ordering from abroad. Whilst we have a general guide in the section above, please check with your government for specific rates of tax / duty.
We try to dispatch all orders in 2-5 working days Monday-Friday. UK orders normally take 1-3 working days depending on your chosen delivery service. In exceptional circumstances they can take up to 10 days to arrive.
European orders usually take 3-20 working days, and the rest of the world take 5-26 working days.
Working days exclude Sundays and other holidays.
The price of the parcel depends on the weight, size, and amount of items you are ordering. It also depends whether you choose standard or tracked shipping. To get a shipping quote, add desired items to your basket.
If you require a tracking code for your order then please select tracked shipping at the checkout. We do not send orders tracked or signed for unless paid for by the customer. For peace of mind we recommend tracked shipping on orders over £50 (excluding postage).
If your parcel has not arrived when expected please check:
– The shipping address is correct
– You have allowed long enough for delivery (see above section)
– If anybody else in your house has taken the parcel in
– Your parcel has tried to be delivered whilst you were out and is waiting for you at your local delivery office
After you have checked all of these please contact us by replying to your order email.
We will endeavour to replace or offer an alternative, failing that will offer a full refund. This is with the exception of international orders where uninsured shipping has been chosen at checkout.
…can be a faff, so we want to get it right first time round! To minimise returns / exchanges, please check all measurements and read descriptions before ordering. If you’ve got any questions please get in touch, we’ll always reply within 2 working days..
We have a 14 day returns period for returns or exchanges. Email us within 14 days of receiving your order, then we give you 14 days to return the items.
Please reply to your original order email or email us at firstname.lastname@example.org with your order number and items you wish to return.
You are entitled to return an item to us for a refund or exchange, providing it is unworn, unwashed and as received.
We will provide you with return details. Customer pays the return postage and we refund item cost only.
Please allow sufficient time for your parcel to arrive back with us, then up to 7 working days to process your request.
If the items returned back late, or are in an unsatisfactory condition they will be posted back to you appropriate action will be taken. We reserve the right to request a valid dated proof of postage at any time.
To exchange an order, upon receipt of the returned item(s) a credit note will be issued for the value of the items at point of sale. This will be valid for 30 days from issue. The code will be issued via email within 7 days of receiving your return.
Failure to spend the credit note within the given time will not result in an extension. We accept no responsibility for failing to check emails, it is the responsibility of the customer to read our terms and conditions.
Once a credit note is issued it cannot be changed for a refund should you change your mind. It is your responsibility to check the item you wish to exchange for is in stock at the time of sending your request.
In the unfortunate event that the item you wish to exchange for becomes sold out during your return and we cannot restock, we will offer a refund.
Please reuse and recycle any packaging to return your order! We try to keep it planet friendly.
For hygeine reasons we are unable to allow returns on earrings.
Seconds and sample pieces cannot be returned and will be stated on the listing.
We have a 28 day returns or exchanges policy for faulty items. Please reply to your order email or email us at email@example.com with your order number, details of the fault and sufficient photographic evidence.
We may ask you to post the item back to us and provide returns information (postage will be reimbursed upon receipt of the parcel).
Once we have received the item back to Adorned HQ and checked it, any decision to honour a refund or exchange is at our discretion.