Once an order is placed it is final. If you wish to order anything ese then please place a separate order and if possible we will combine the two.
Using a discount code with Adorned is easy! Simply add your desired items to your basket. Click on the basket page, and on the left hand side just underneath your items you will see a box for a coupon. Type in your code, click ‘apply coupon’ and see what savings you have made!
Please note: most coupon / discount codes are valid on full priced items only.
Yes, we post parcels all over the world from England in the United Kingdom. Use our currency calculator on our shop for easy conversions to USD, AUD and EUR. If for some reason shipping cannot be calculated for your country on the basket page, please send us a message using the contact form.
We generally dispatch orders in 24 hours or less using Royal Mail. UK orders take 1-2 working days but can in exception circumstances take up to 10. European orders usually take 3-14 working days but can take up to 20, and the rest of the world takes a minimum of 5 working days, averaging anywhere between 5-21 but can take up to 26. Working days exclude Sundays and other holidays.
The price of the parcel depends on the weight, size, and amount of items you are ordering.To get a shipping quote, add desired items to your basket. UK postage is capped at £3.95.
If you require a tracking code for your order then please select tracked shipping at the checkout. We do not send orders tracked or signed for as standard. The exception to this is for our higher priced one-off, reworked pieces which we usually send tracked for peace of mind.
Please note for international orders you may be charged additional customs and duties. To get an estimate of what these charges may be you can use an Import Duty Calculator or contact your local import and duties office.
If your parcel has not arrived after the allocated number of working days for your country, after it has been dispatched please send us a message. We will endeavour to replace or offer an alternative, failing that will offer a full refund.
If you are unhappy with any item you have purchased from us, we offer a simple returns process on all products (excluding earrings and body jewellery). This is with the exception of multibuy items (see below). Customers are entitled to return an item to us for a full refund, minus postage and online fees where applicable providing it is unworn.
All items must be returned within 14 days of purchase, and evidence of proof of purchase must be sent. Once our team has inspected the items, we will issue a refund to be credited to a Paypal account or card used to order. If the items returned back to us are in an unsatisfactory condition and do not meet our requirements, a fee will occur or the items will be returned to the buyer with an explanatory letter. Please note that our painted to order pieces are non-returnable as they are extra specially made to order. Please allow upto 7 working days for a return to be processed.
Please reuse and recycle any packaging we use to send your order!
Please note we are unable to accept returns on any items purchased using a multibuy discount (buy one get one half price, 3 for 2). When a multibuy item discount is used all sales are final.
If an item becomes faulty after wear, the customer is entitled to query a refund or exchange within 28 days of receiving an order. The customer must provide a detailed description of the fault together with photographic evidence and contact us immediately. Once we have reviewed this information and received the item back to their warehouse any decision to honour a refund is at our discretion and based on the evidence provided by the customer.
We sometimes run promotions and offers on site to treat our loyal hippies. Site-wide discount promotions (such as 25% off) adhere to the regular returns policy. Items that have been purchased using a multi-item discount offer (e.g. 3 for 2, buy one get one half price) cannot be returned and sales are final.
If you wish to order during one of these promotions please check the terms and conditions prior to ordering. We are always here to answer any questions during office hours 10am-6pm Monday to Friday.