Information on EU customs rates as provided by Royal Mail, Feb 2021:
“All sales of goods abroad are now treated as exports.
The recipient may then have to pay customs or VAT charges and a handling fee in the receiving country before they can claim the parcel. These charges will depend on the country they are sending to and the value of the item.
Until 1 July 2021, commercial goods sent to the EU with a value between €10 and €150 may be subject to import VAT and may incur a handling fee in the receiving country.
Commercial goods sent to the EU over €150 may attract VAT, customs duties and a handling fee.”
In the UK, when we order from a non-EU country we are usually charged 20% VAT and a handling fee of around £8. We imagine it will be similar for EU countries buying from us, so please be aware of this. We cannot lie about your order value for lower customs, nor can we mark it as a gift rather than a commercial sample.
Any fees incurred cannot be reimbursed by us, however we appreciate your right to refuse the parcel based on the charges. In such instances, we will issue a refund of the item cost, once the parcel is returned to us. This may take 1-3 months.
We’re sorry for our crappy government, we did vote against this.
Please note for international orders to the EU and beyond (North America, Canada, South America, Asia, Africa, Australia, New Zealand), you may be charged additional customs and duties. To get an estimate of what these charges may be you can use an Import Duty Calculator or contact your local import and duties office.
All discounts are applied at the basket page. Type in your code, click ‘apply coupon’ and see what savings you have made!
Please note, you must add your discount before checking out. We cannot refund the difference afterwards.
We cannot change an order on our system once placed. If you wish to amend something please contact us via email and we will take it from there.
We send worldwide from the UK! Shipping starts at £3.30 for Europe and £3.95 for the rest of the world.
You may find it helpful to use a currency converter online at the basket to work out your total order value.
We try to dispatch all orders in 2-5 working days Monday-Friday. UK orders normally take 1-3 working days depending on your chosen delivery service. In exceptional circumstances they can take up to 10 days to arrive.
European orders usually take 3-20 working days, and the rest of the world take 5-26 working days.
Working days exclude Sundays and other holidays.
The price of the parcel depends on the weight, size, and amount of items you are ordering. It also depends whether you choose standard or tracked shipping. To get a shipping quote, add desired items to your basket.
If you require a tracking code for your order then please select tracked shipping at the checkout. We do not send orders tracked or signed for unless paid for by the customer. For peace of mind we recommend tracked shipping on orders over £50 (excluding postage).
If your parcel has not arrived when expected please check:
– The shipping address is correct
– You have allowed long enough for delivery (see above section)
– If anybody else in your house has taken the parcel in
– Your parcel has tried to be delivered whilst you were out and is waiting for you at your local delivery office
After you have checked all of these please contact us by replying to your order email.
We will endeavour to replace or offer an alternative, failing that will offer a full refund.
We want to get it right first time round! To minimise returns / exchanges, please read the full descriptions. Contact us if you have any queries about sizing that are not answered in the listing!
We have a 14 day returns period for returns or exchanges. You must email us within 14 days of receiving your order, then we allow you 14 days to return the items.
Please reply to your original order email or email us at email@example.com with your order number and items you wish to return.
You are entitled to return an item to us for a refund or exchange, providing it is unworn, unwashed and as received.
We will provide you with return details. Customer pays the return postage and we refund item cost only.
Please allow sufficient time for your parcel to arrive back with us, then up to 7 working days to process your request.
If the items returned back late, or are in an unsatisfactory condition they will be posted back to you appropriate action will be taken. We reserve the right to request a valid dated proof of postage at any time.
To exchange an order, upon receipt of the returned item(s) a credit note will be issued for the value of the items at point of sale. This will be valid for 28 days from issue. The code will be issued via email. We accept no responsibility for failing to check emails.
Please reuse and recycle any packaging to return your order! We try to keep it planet friendly.
For hygeine reasons we are unable to allow returns on earrings.
Seconds and sample pieces cannot be returned and will be stated on the listing.
We have a 28 day returns or exchanges policy for faulty items. Please reply to your order email or email us at firstname.lastname@example.org with your order number, details of the fault and sufficient photographic evidence.
We may ask you to post the item back to us and provide returns information (postage will be reimbursed upon receipt of the parcel).
Once we have received the item back to Adorned HQ and checked it, any decision to honour a refund or exchange is at our discretion.
We sometimes run promotions and offers on site to treat our loyal hippies. Site-wide discount promotions (such as 25% off) adhere to the regular returns policy.
Eligible items that have been purchased using a multi-item discount offer (e.g. 3 for 2, buy one get one half price) may be returned. If the discounted item is returned it will be refunded or exchanged at the discounted price. If the full price item is returned, the value from the discounted item will be deducted from the full priced item. This will be the final refund or exchange price. An example is shown below
Buy one get one half price
Item 1: £40 (full price)
Item 2: £30, sold for £15 (-£15, half price)
If item 1 is returned, £15 will be deducted from the full priced £40, leaving a balance of £25. This will be the refund or exchange amount.