Frequently Asked Questions

Feeling lost on our website or are you just curious about something?

Take a look at our most common questions and you will probably find an answer here. If you are still unsure then please do get in touch via our ‘contact us‘ page

Can I change my order once placed?

We try to ship out all orders within 24 hours (excluding Sundays). However, if you would like to add anything to your order once placed please send us a message using the contact form and we will do our best to accommodate you.

How do I use a discount code?

Using a discount code with Adorned is easy! Simply add your desired items to your basket. Click on the basket page, and on the left hand side just underneath your items you will see a box for a coupon. Type in your code, click ‘apply coupon’ and see what savings you have made!

Please note: most coupon / discount codes are valid on full priced items only.

Do you ship internationally?

Yes, we post parcels all over the world from England in the United Kingdom. Use our currency calculator on our shop for easy conversions to USD, AUD and EUR. If for some reason shipping cannot be calculated for your country on the basket page, please send us a message using the contact form.

How long will it take to receive my order?

We generally dispatch orders in 24 hours or less using Royal Mail. UK orders take 1-2 working days but can in exception circumstances take up to 10. European orders usually take 3-14 working days but can take up to 20, and the rest of the world takes a minimum of 5 working days, averaging anywhere between 5-21 but can take up to 26. Working days exclude Sundays and other holidays.

How much is shipping?

The price of the parcel depends on the weight, size, and amount of items you are ordering. Jewellery starts from £1.65 for the UK and £2.95  internationally, clothing from £2.50 for the UK and £4.20 internationally. To get a shipping quote, add desired items to your basket.

UK orders over £30 are sent recorded delivery, and international orders over £40 are sent tracked and / or signed. If you order is under the quoted value, you can opt to add a recorded or tracked service from our shop.

Will I be charged customs?

Please note for international orders you may be charged additional customs and duties. To get an estimate of what these charges may be you can use an Import Duty Calculator like this one or contact your local import and duties office.

Do you send items tracked and / or signed?

All UK orders over the value of £25 will be automatically upgraded to recorded delivery at no extra cost. International orders over the value of £50 will be upgraded to tracked or signed (both where possible) at no extra cost. However if you would like to add a signed for or tracked service to your order you can do so by clicking here. Please note for UK customers only Special Guaranteed 1PM delivery will ensure your order arrives quicker than standard post.

Should your parcel be sent tracked and / or signed we will provide the tracking code the same day it is posted. All parcels can be tracked by clicking here

My parcel hasn’t arrived, what should I do?

If your parcel has not arrived 21 working days after it has been dispatched please send us a message. We will endeavour to replace or offer an alternative, failing that will offer a full refund.

Returns Policy

You may cancel an order from your account before it is shipped. Please note that if the item is made-to-measure or commissioned you may only be able to cancel the order before it is shipped provided that the garment hasn’t been altered or made yet.

If you receive an item and wish to return it for any reason you must inform us in writing within 14 days of receiving the item, or 28 if the item becomes faulty.

We will then provide you instructions on how to return your item and once your item is received back, we will process your refund through Paypal.

Return postage is your responsibility unless the item is incorrect or faulty, in which case we will refund the return postage. If you cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 any standard shipping charges that you have paid to receive your purchase will be included as part of your refund.

Please note that we may refuse a refund if the garment as been made according to your precise measurements i.e.) made-to-measure.

The items you return must be unworn and in their original condition save for your right to inspect the goods and try on the garments. It is your responsibility to ensure that you package the returned goods adequately so that it arrives back to us undamaged. If you have any further questions on returns, refunds or cancellations please contact us.

Please note that for hygeine reasons earrings are non-returnable.

Please note all sale purchases are final. Sale purchases include items purchased from the sale section on our website, Thrifty Thursday discounted items, items purchased with student discount, and items purchased with return customer coupons. For Depop customers, making a lower offer on an item (either a price discount or postage discount or both) that is accepted constitutes a sale item and is thus non-returnable.

Faulty Items

If an item becomes faulty after wear, the customer is entitled to query a refund or exchange within 28 days of receiving an order. The customer must provide a detailed description of the fault together with photographic evidence and contact us immediately. Once we have reviewed this information and received the item back to their warehouse any decision to honour a refund is at our discretion and based on the evidence provided by the customer.